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Questions
Frequently Asked
Questions
FAQ for Businesses (B2B)
What exactly does Nelix do? Is it an Exchange?
What is the difference between receiving directly in AED and receiving in Stablecoin (USDT/USDC)?
How long does it take to install the system and start receiving payments?
Are my funds safe? What guarantees does the partner platform offer?
FAQ on Accountants and Tax Compliance
Is revenue taxed at the time of Stablecoin receipt or upon conversion to AED?
How do you obtain official documentation for the Transaction Register?
How does Nelix ensure that my client is compliant with anti-money laundering regulations (KYC/AML)?
FAQ on Costs and Support
Is the monthly support fee (999 AED) mandatory? What exactly does it include?
What are the transaction costs for receiving and SEPA withdrawal in AED?
What happens if the platform suspends service or fails?